The IT teams are constantly buried under a relentless snake of tickets -Password -Rücke, access requirements, software permits and more. It is administrators that there is always a more intelligent path. This (BetterClouds self -service agent for Slack) is the way. It makes it possible to automate common requirements without users flooding the help desk and at the same time keeping control of security and processes.

Let’s take a look at five IT tasks with which Biz Innovates can take off your plate – without even touching a ticket.

1. Password reset: the time flush that nobody wants

Password is reset like laundry, but at least. They stack in the queue, slow down the response times and frustrate both employees and administrators. With the self-service agent from Biz Innovates, users can reset their own passwords directly via slack, without a ticket.

How it works:

• Users initiate a password reset in Slack.
• Biz Innovates checks your identity based on predefined safety rules.
• The reset process is triggered automatically and the user is back in business.

The result? Fewer tickets, faster resolutions and IT administrators who do not have to spend half the day to reset passwords.

2. Unlock octa accounts without a waiting game

Conspirated accounts are another frequent headache. Every time a user is blocked from Okta, wait for him to enter. That wasted time for IT and employees.

With Biz Innovates, users can request an octa account via slack, and if they meet security criteria, the unlocking takes place automatically. No waiting and no productivity lost.

3 .. granting M365 Access minus manual permits

Do you have to grant or revoke the office for employees or contractors? Usually this requires back and forth permits, several systems and manual interventions. With Biz Innovates, employees can request access to Slack, and if they meet the requirements, this is granted immediately. If the approval is required, she will be forwarded to the right person – which she can approved with a single click in Slack.

This means that the security guidelines can be enforced and at the same time can remove the tedious process of manual management of access inquiries.

4. Automation of software requests without e -mail chain

Employees often need access to tools such as zoom, Jira or Salesforce, but manually to process these inquiries is time -consuming. Biz Innovates transforms them into self -service inquiries with automated permits.

This is how it works:

• A user calls access to a certain software in Slack.
• If it is approved in advance, access is granted immediately.
• If the approval is required, it will be sent to the specified more approved via slack.
• As soon as the approval has been approved, Biz Innovates regulations automatically access.

No e -mails, no persecution managers, no trouble.

5. Reduction of license waste

Unused licenses are a quiet budget outflow. Leave employees, change roles or set the use of certain apps, but the licenses remain active. Biz Innovates automates the license extraction by monitoring the use and deactivation of unnecessary licenses – reducing the time of the IT team and the waste of expenses.

Administrators can:

• Set the rules to automatically remove non -used licenses after a specified period.
• Pay attention when licenses are inactive and take measures.
• Use slack-based inquiries to manual allegations without manual effort.

This keeps the costs in chess and ensures that they are not stuck with license tests.

It shouldn’t get stuck in the Spincycle

Repetitive IT requests slow down teams, frustrate users and productivity. Biz Innovates’s self -service agent in Slack enables end users and gives him the opportunity to automate these tasks. All of this, while the entire control and security is retained.

Instead of resetting hours for the password, spending access inquiries and permits, IT teams can concentrate on what the business actually drives. Get your precious time back to get a more complex error correction and have yourself taken over to self-service agents to repeat problems.

Would you like to see the self-service agent and the entire Biz Innovates suite in action? Book a demo.