The real-time threat detection provides 99.95% of availability in 2024 and at the same time prevents fraud on connected devices

In 2024, the Semtech Corporation, a leading provider of high-performance haul managers, Internet of Things (IoT) and Cloud Connectivity Service Solutions, achieved 99.95% of network orders.

This milestone underlines the company’s commitment to secure mission-critical IoT inserts worldwide.

As a complete mobile virtual network operator (MVNO), Semtechs Airvantage® Smart Connectivity Service Artificial Intelligence (KI) uses to improve security, optimize network performance and improve customer experience. These tools are integrated into the Global Network Operations Center (GNOC) from Semtech, which offers monitoring and proactive security management around the clock.

Detection and prevention in real time threat

The extended monitoring system of the GNOC is AI capable of continuously analyzing the network activity for anomalies and identifying potential security breaches before they affect the company. In recent provisions, the system recognized and prevented the non -authorized SIM use in several regions and protected customers from fraudulent fees and service disorders.

Intelligent network optimization

Automated diagnostics identify connectivity problems intelligently, including excessive data consumption caused by the customer’s software errors. This proactive approach has already helped several companies to avoid costly transfers and maintain optimal performance.

Improved customer support

The platform’s intelligent customer support system automates the case prioritization and accessing data and significantly reduces the medium time to solution (MTTR) for technical problems. Support tickets are pre-populated with relevant customer data, which enables faster and more effective problem solving.