This blog is a deep immersion in the IT-to-Employee ratio, which was reported in this year’s state of Saa. Be excited about the full report.

It is 2025 and it is no surprise that the IT workload is immense. We live in a world in which technology is not just a tool, but the backbone of our operations. The requirements for IT departments are constantly escalating from governance and cyber security via data management and user support.

IT-to-Employee ratio rose 1 IT person for 108 employees each In 2024, they make it difficult for the IT work burden (state of Saas 2025, come soon!).

This dramatic increase draws a strong picture of the challenges that IT specialists and the potential effects of companies face.

The numbers do not lie: a growing gap

The steady rise of the IT-to-Employe ratio is a trend that can always keep an eye. A decade ago, the ratio was much more manageable and enabled more personalized support and proactive maintenance. However, since companies have steadily accepted the digital transformation, including the constant introduction of SaaS applications, the IT teams have become noticeable.

Why this increase? Several factors contributed to this trend:

• Fast SaaS adoption: Saa’s apps have revolutionized how companies work, but also the complexity. The management of numerous SaaS applications, integrations and security protocols requires considerable IT resources.
• Fern work revolution: The rise of distant and hybrid working models has expanded the scope of IT support. The guarantee of seamless connectivity, security and productivity for distributed teams is a constant challenge.
• Cyber ​​security threats: The constantly developing landscape of cyber threats requires robust security measures and requires specialized specialist knowledge and constant vigilance of IT professionals.
• Data explosion: The mere data volume of companies requires complex data management and analysis tools for data management and analysis, which increases the demand for qualified IT personnel.
• Household restrictions: Many organizations have difficulty assigning sufficient resources to their IT departments, which leads to interrupted and overloaded teams.

The effects can be a domino effect

For IT executives, the creeping reality of an inflated relationship between IT workers is not only a department concern, but a strategic susceptibility that can trigger a series of cascading of operational and financial sets.

This concept of a “domino effect” is not an exaggeration, but a strong representation of the networking of modern organization. When the IT resources go beyond their capacity, the initial burden manifests itself as an increased burnout within the IT teams themselves. This leads directly to reduced productivity, higher sales and a reduced ability to react to critical incidents.

The Ripple effects can continue to extend Affect compromises in the security attitude of the organization. Overloaded IT employees who work under constant pressure are more susceptible to errors, overlooked critical security patches or cutting corners in security protocols. This creates an environment that is ripe for violations and data losses and brings significant regulatory and reputational risks.

In addition to security, the company’s innovation stagnates. If IT professionals are constantly firefighters, they have only a few bandwidths for strategic initiatives, digital transformation projects or researching new technologies that could offer a competitive advantage. This slowdown affects the entire company and limits its ability to adapt and grow in a rapidly developing market.

Ultimately, the bloated ratio leads to a tangible financial impact, through increased operating costs, potential level of conformity and sales of lost sales. Since IT leaders have to do with this imbalance, they are working on closing this gap in a variety of ways.

Strategies for reducing

Managing the challenges of increasing IT-to-work ratio requires a multifaceted approach:

• Automation: If IT teams go beyond the width of automation, IT teams should strive for granular control over the management of the user life cycle. Tools like Biz Innovates make this easier by enabling automation specific actions, e.g. B. application access based on detailed user attributes, automated answers to security warnings in connection with user activities and politically controlled data transmission during offboard.
• Artificial intelligence (AI): The integration of AI tools quickly grows into numerous organizations, whereby the IT departments are in the foreground. This introduction is due to the significant potential for increased productivity.
• Self -service of employees: Strengthening employees with self-service tools such as passwords and software requests can reduce the number of support inquiries treated by the IT department.
• Strategic staff: If you invest in strategic personnel and training programs, you can ensure that the IT department has the necessary skills and resources to meet the needs of the organization.
• Software optimization: The optimization of your current tech stack not only frees the expenses, but also frees it for resources. A win-win situation!
• Prioritize the preventive maintenance: Regular system updates, security audits and proactive maintenance reduce the amount of reactive work that the IT department must carry out.

Look to the front: Adaptation to the new reality

The increasing IT-to-Employee ratio is a clear indicator for the developing role in the modern workplace. Companies have to adapt to this new reality by investing in the right tools, technologies and talents. By introducing automation, the use of managed services and strengthening employees, companies can close the gap and ensure that their IT departments meet the challenges of the future.

The upcoming state of Saa’s 2025 will have even more insights and valuable data to control the growing complexity of the modern SaaS landscape.

Registration is now open for Saa’s SaaS webinar, in which Jesse Levin has to share the top 10 to know statistics for you this year! Save your seat.

Would you like to help your IT team without adding the burden? We are here to help the only uniform SaaS management platform on the market. Book a demo today.