Let’s be honest. The IT departments are likely to be the cost center never Do you have enough employees to cover everything that is thrown on. Since the number of SaaS apps is responsible for the administration, it varies and the SaaS outbreaks grow every year. Without her, your help desk could be on the right track – or even in the middle of the meltdown.

The automation of so many of the routine tasks associated with the SaaS management is a great way to save time, reduce errors and to change the daily work of your help desk. In this article we will highlight the top processes that every IT department can and should automate.

A short hint before we dive. While the automation tool market is filled with selection options, you would like to make sure that you use a solution equipped and are a uniform platform that covers every aspect of SaaS life cycle management. A fully presented SaaS Management platform (SMP) with an easy-to-use NO code builder indicates the automation of automation Someone In your IT team. This is important because automated workflows should be checked regularly and updated over time, since companies grow and further develop tech stacks.

The SMP that you select for IT automation should contain a deep library of actions that can be included in your workflows and flexible functions with which you can adapt your workflows so that you can meet your company’s requirements. The more things you can automate, the more strategy your IT team can be with your time. You would also like to ensure that the IT automation solution you have selected contains flat -rate prices. Your costs therefore do not increase the more you automate you.

#1: Dissolving help desk tickets

It is the dream of every IT leader to get a zero -ticket. Without automated workflows, however, you would need one incredible Well-occupied IT department to get there.

By combining the power of SMP with an ITSM-Wie Jira or ServiceNow, you can create self-service portals so that employees can request the app access. These portals are operated by automated workflows that receive the ticket data immediately, requesting the manager’s approval, automatically grant access to the app and notify the user.

Another trigger can actually be done by slack. With the Biz Innovates Self Service Agent, forms that end users can fill out in Slack that automatically trigger an automated workflow in order to complete their requirements. Frequent requirements such as resetting the password, resetting authentication factors and more can all be done without being raised.

The best thing is that it doesn’t have to do anything to meet this request – the entire process is 100% automated. Working processes like this can reduce the number of tickets that you have to process by 50% or more.

#2: Zero-touch offboarding

Offboard of an employee is simply one of the most time -consuming tasks that the departments have to do. It can take hours or even days without automation. If offboarding takes too long, the risks of an angry employee who causes damage increases significantly.

Automation also ensures that steps in long, complex offboarding processes are not overlooked. With over 100 SaaS apps in the average IT landscape, it is easy to win back a license and pay for the app access that you do not use. If access to resources is not quickly transferred, employees can lose access to critical shared files and hinder productivity.

SaaS management platforms are power plants for automating long offboarding processes. The following graphic shows how an offboarding workflow can be started immediately with the submission of an IT ticket. Access to numerous apps is revoked within minutes, devices are blocked, resource ownership is transmitted, e -mails are forwarded and much more.

In order to determine the 14 steps that should contain every offboarding process and step-by-step instructions for automating the process into a workflow, read our ultimate checklist for offboarding.

#3. Refurbishment of the file approval

The biggest threats to IT security do not always come from malicious external actors. For files sharing apps, more easily than ever a well-intentioned employee, a data leak or violation. It only takes a few minutes for someone to add sensitive or proprietary information to a document and to find it publicly for the world with the wrong person or worse.

This attentive security workflow reduces the threat landscape with automation. As soon as Biz Innovates realizes that a file has been created that contains confidential information and has not been properly shared, a workflow begins immediately. In the following example, the file is not immediately had and the user is informed that their actions violate security guidelines.

These alarm-based security workflows will help you create an IT environment with “self-healing”. A SaaS management platform enables IT and safety team members to automatically create and enforce security guidelines. The fatigue of alarms, the upbringing of users and the improvement of your company’s general security obligation becomes.

#4. Revocation of Oauth Access

Another possibility of how your well-meaning colleagues can become in insider threats is to grant oauth access to unorganized apps. For an employee, it is very easy to choose a new app to click the “Create Account Create Account” button. This is exactly how it has comprehensive access to changes, deletion and reading company data.

Shadows it – with apps that have not been approved by him is difficult to recognize. An SMP not only gives you the visibility you need to see which apps have access to your surroundings, but also the option of automatically taking measures.

In the workflow shown below, Biz Innovates automatically recognizes when an employee uses his job registrations to grant Oauth access to a risky app and triggers a warning. The warning starts a workflow immediately, notifies it and revoke the user’s access to the app. Finally, it sends an e -mail to the user in which he is informed about their potentially risky behavior.

Similar to the previously discussed file security workflow, which carries out this type of workflow with entering IT a potential threat. E -mails and notifications in each of these workflows can be fully adapted to allow it, managers and employees know about the violation of the guidelines and the risk of taking out their measures.

#5. Immediate lacquer and zoom war spaces

Not every workflow has to be triggered automatically. On-demand workflows can do a number of tasks with just one click from a button. In order to react quickly when a security incident occurs, he can immediately create a virtual war space in slack and zoom.

These war areas can immediately notify a wide range of people – and give them a defined, virtual place to meet the minute in which the incident takes place. A single workflow can even create different rooms for answer types, including:

• A business incident reaction channel that only discusses logistics – what happens when it happens when it happens
• A technical incident reaction channel that only discusses the technical aspects – how the security incident can be reduced

The workflow can also automatically create a zoom call so that the lead can immediately discuss the renovation.

Diploma

These five workflows are just the tip of the iceberg for what it can automate on a SaaS management platform. Strategic Biz Innovates customers often create 20 or more workflows that automate everything, from onboarding to the submission of security. Since Biz Innovates takes SaaS data to enable more powerful actions, everyone in your IT and security team can use your NO code builder to create and manage workflows.

With every workflow you create, your IT team becomes more strategic, the employees who support you have a better experience and your IT environment becomes safer. To see better workflows in action, plan a demo today.