We spent a lot of time in this blog to discuss all the ways to discuss IT tasks with a SaaS management platform (SMP). We also led deeply about how automation makes it much more efficient and keep the employees productive and improve their SaaS security attitude.

Since SMPs have grown in functionality and expandability, the performance of the automated workflows that you can orchestrate also has. IT executives can now use an SMP to create a zero-touch automation that is removed everyone Manual contact point in an IT process.

Every manual task that automates you has a positive effect on your IT department. The workers no longer have to spend their time with tedious, repetitive work with thousands of open tabs. Employees receive quick access to the tools they need for their work. Your IT environment will be safely and sensitive data is held safely.

In this article we will answer the following questions to help you learn everything you need to know about the automation of Zero-Touch.

• What is zero-touch automation?
• How do I resolve help deskits with zero-touch automation?
• How do I improve data security with zero-touch automation?
• How do I use a zero-touch automation to protect my IT environment?

What is zero-touch automation?

The zero-touch automation, which is sometimes referred to as SaaS management of Zero-Touch, is the process of the orchestrated automated workflows with a SaaS management platform like Biz Innovates to replace all manual IT touchpoints.

As soon as a zero-touch workflow is in operation, it can work flawlessly in just a few minutes.

To start with a zero-touch automation, you need two important parts: a fully presented SaaS management platform and an automation strategy. Without an SMP that does everything Gartner says, you do not have the company power within the platform to create end-to-end-zero-touch workflows. An automated way of thinking helps you to visualize which it processes, is and should be automated.

You can learn how to create and implement an automation strategy in your IT department with our strategic CIO manifesto.

There are many processes that can benefit from the zero-touch automation, depending on which tasks your IT department cost most of the time and resources. In this article we will check three applications:

1. Self-resolution tickets that automatically present the app app access
2. Automatic detection and defuse of files that contain sensitive data
3. Automatically revoking access to non -authorized apps from third -party providers

Other frequent use cases for automation of zero touch (or near zero touch) include changes to boarding, offboarding and mid-lifecycle.

How do I resolve help deskits with zero-touch automation?

Both for IT employees and for the employees who support you, dealing with tickets can be a large source of frustration. The SaaS explosion in recent years has been filling Ticket -Wegerchlangen with inquiries to create new accounts. When inquiries stacked, employees have to wait for the tools they need to be productive. IT team members can easily spend their time as a ticket defender without concentrating on strategic work.

With an SMP Like Biz Innovates you can organize a workflow with a zero-touch workflow, which automatically removes these requirements-and do not need participation. The following figure shows the six-stage process for automatic fulfillment of a SaaS access request.

1. The employee opens a ticket in an ITSM -like Jira or ServiceNow and calls for access to a SaaS application.
2. Biz Innovates listens to inbound webhook events from your ITSM platform. As soon as a request is recorded, it analyzes the ticket metadata (e.g. applicant, type of requirement, time temple) and corresponds to the predefined workflow with dynamic field assignment.
3. The workflow sends a preconfigured email to the manager’s manager.
4. The manager opens the e -mail, click on a button to approve the request, and the workflow continues.
5. As soon as the approval has been granted, the workflow confirms the new account.
6. The workflow then sends a preconfigured email (or slack message or both) with the registration instructions to the user and closes the ticket.

For just one application it is easy to see how this zero touch workflow can save him a lot of time. Employees who work in different time zones remote can have much faster to the apps they need – without waiting for it to start their day. The more apps you can create these self-service portals, the more time you save for you and the more productive employees in your company.

How do I improve data security with zero-touch automation?

There are many security solutions that offer it with a long list of warnings and notifications, if possibly risky activities in your area. To fix something, IT team members have to enter and get involved.

With an SMP like Biz Innovates, you can automatically alleviate some threats. Zero-touch automation that take actions based on security warnings enable your SaaS environment “self-healing”. You no longer have to wait for an IT employee to check every warning, decide whether measures are necessary and then renovate manually.

In the following figure, we show one of the possibilities of how you can use zero-touch automation to create a self-healing security workflow.

In the example above we see the following:

1. An employee creates a stock file like a Google document and adds sensitive information.
2. The employee then shares the file with someone outside the company.
3. A Biz Innovates warning is triggered that performs a renovation workflow.
4. The workflow immediately contains the file.
5. The workflow also sends the user an e -mail in which he can know that their actions violate company guidelines. In this way you will learn about the security risks to share sensitive data with those outside the company.

These types of workflows from zero-touch renovation can be adapted for different types of PII and proprietary information. The above workflow could also be changed in such a way that it includes an approval step before the file is reduced. In this way, your IT team could check in to the user or his manager to ensure that the document does not violate guidelines against the guidelines before measures that could hinder productivity are taken.

How do I use a zero-touch automation to protect my IT environment?

In a perfect world, employees only use approved IT apps on approved devices via a VPN. The reality of today’s modern workplace is far more chaotic and susceptible to human failure. The actions of well -common but negligent employees remain one of the largest security concerns.

In order to increase productivity, many well-intentioned employees use their job registrations to grant Oauth access to unorganized apps. While some apps may be harmless, many more are not. By registering with apps that have not been checked by him, negligent employees can suspend their company of data theft, phishing and more.

An alarm-based zero-touch workflow can fix this risk. The following figure shows that you can automatically shade the use of SMP like Biz Innovates.

1. An employee uses their labor registration information that Oauth grants access to a risky app from third -party providers.
2. A better warning is triggered, which notifies it.
3. The alarm also starts an automated workflow.
4. The workflow immediately revokes access to the app and logs the employee.
5. The workflow also sends the user an e -mail to tell him that his actions violate the company guidelines, so that he will learn about the security risks of registration in Shadow IT.

As part of a zero -trust architecture, this workflow forces the principle of the lowest privilege by immediately revoking the appropriately access and drawing it aware of it without human intervention.

The alarm-based workflows shown above are just two of many options that can automate the zero touch renovation in your IT environment. Other workflows can notify it if super administrator accounts are created or remove the app access of a department for employees immediately. An SMP can be a powerful tool to fix the risks of SaaS spread to improve the general security position.

How do I scale with zero-touch automation?

The zero-touch automation is not a solution “Set it and forget it”. It is a strategic framework for exponential growth. Scaling with a zero-touch means to move beyond isolated scripts to an integrated, intelligent automation tissue. This includes the use of AI and machine learning to make the requirements, automatically provide resources and solve problems before they affect users.

Consider it as an autonomous IT organism. The first deployments may focus on certain workflows such as new employees in boarding or software rollouts. To combine this discrete automation and create dependencies and triggers that enable them to orchestrate themselves. For example, an automated incident reaction could trigger a capacity increase, which then performs new software provision without human intervention. This continuous feedback loop and networking have really unlocked the performance of zero-touch standards and it enables your IT processes to cope with increasing complexity and volume with fewer resources.

Reduce the risk and work more intelligently with a zero-touch automation

The three examples above are only the tip of the iceberg when it comes to what an SMP can automate. For this reason, the ROI of an SMP often improves over time, even after value is delivered within a few months.

With an automation strategy and a fully presented SMP, IT executives can provide large results with the automation of zero-touch automation. You can:

• Pivot IT teams, from reactive ticket tracters to strategic business partners, work with other departments to optimize the use of SaaS.
• Make it safe to make environments from well -intentioned but negligent employees.
• Provide a smooth experience for Remote employees and ensure prompt access to apps, regardless of the time zone in which you are in.

In order to learn more about how Biz Innovates can help you to transform your IT department with a zero-touch automation, such as Pie Insurance, plan a demo.